Posts

Cultivating a “Club Med Culture” in a “Brooks Bros.” World

/1 Comment/by

20 years and a couple of lifetimes ago, I arrived in Cancun, Mexico with a couple of bags, boyish excitement and a bundle of energy. I was a GO, Gentile Organizateur a hotel worker in Club Med, part teacher, part drinking buddy, part host, part companion. I had no clue. I was recruited in New […]

Read more

Oreo Rewards – Customer Service Winner

/0 Comments/by

My son and I were at the local Port O’ Subs today. He ordered a medium size sandwich, which weighs in about the same as his 8 year old frame, much to the astonishment of the lady in line behind him, and the ‘sandwich-barista’ behind the counter. The counter clerk went as far as to […]

Read more