Today the dark side of human nature reared it’s head and gave me the virtual finger three times. Driving on the 405 freeway this morning in unusually dense traffic for 6.50am, three drivers chose to demonstrate ‘driver entitlement’. It appears they believed they owned the road, all four lanes of it. My only error, perhaps, […]
How to keep your busness mind on track to deliver (actual) results = sanity! The Search Agents SEO blog
Hopefully Mick Jagger and what’s left of The ‘Stones will forgive my hijacking of their song to illustrate a point. Consumers often have expectations that are more than unreasonable. Companies, retailers and manufacturers often expect a product to succeed beyond it’s marketplace opportunity. The surest way of always getting what you want, is to set […]
For those of my readers ‘lucky’ enough to live in the Golden State of California, today marks a milestone in sales tax, when the CA state tax rate breaks the 10% ‘double digit’ boundary, to bring California near to the, or at the top of the ‘most taxed in the US‘ list. Part of the […]
Thoughts on Microsoft’s “I’m a PC ads” using cute kids doing what some adults may consider as ‘tough tasks’
I subscribe to a number of blog RSS feeds and force myself to at least glance at them before they’re more than 24 hrs old. Having a commitment to review the ‘latest’ from a variety of sites is equivalent to reading a newspaper cover to cover in the ‘old’ days. This used to be a […]
Gmail was down this morning, and the end of world is obviously near. It’s good to finally have the “Gmasses” realize that Google is like any other company, prone to outages, failures as well as amazing success. Interesting note on human nature. People are protesting, tearing their hair out, and (as said in Australia) whinging […]
In my own field, prioritizing Search Engine Optimization tactics, realizing what’s possible and ‘keeping it real’ as far as expectations over time, are key to delivering great results in an organized and manageable way.
I’m a Wells Fargo customer (as well as having other bank accounts) and I like their online banking because it’s obvious they put a lot of thought into the customer experience.
Online, it’s not always easy to fix a problem as it happens. Most interactions are live but without life (human interaction). The next best thing is to offer a toll-free support number, and actually have someone there to answer the calls when they come in. After that, as far as email support, set an expectation and exceed it. i.e. post you respond within 2 business hours and get back to them in 1 OR call them back.